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Customer Satisfaction Comparison — 2011

 

Dependability ResponsivenessGuarantee Concern & CareExternal Appearance General satisfactionFees
1st Quarter94%94%94%93%91%93%68%
2nd Quarter93%94%94%92%92%93%65%
3rd Quarter92%93%93%91%93%92%63%
4th Quarter93%94%94%92%92%92%76%
2011 Target87%88%87%85%85%87%56%

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