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Customer Service Charter

​​​Our Guarantee and Commitment to you:

  • We will treat you with our full attention, respect, and courtesy when you visit us.
  • You will receive fair and outstanding service through appropriate communication channels at all times.
  • We will do our utmost to meet all your requirements professionally.
  • We provide our services through a team of cooperative, knowledgeable, and responsive staff who understand your needs.
  • We provide you with details of each service, explain available options, and provide accurate deadlines for completion.
  • We respond to your requirements promptly and without delay.
  • We provide quick services with minimal procedures.
  • We ensure you have accurate information and know the precise procedures to follow in our website.
  • As much as possible, we provide our services at times and places that are convenient to you.
  • We welcome your opinions, suggestions, and participation in developing our services.
  • We respect your rights and the privacy of your personal information – unless otherwise required by law.

 

What we ask of you in order to provide you with the best service:

  • Appreciate the efforts of our staff by treating them with respect.
  • Provide identity proofs and other required documents in advance.
  • Notify us of any changes in personal details or circumstances related to performing the service.
  • Respond to customer care staff queries to ensure better and timely service.
  • Notify us of any errors in the documents or amendments as soon as possible​​

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Site last updated: 9/12/2018
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