Thursday 11 June 2020
Ras Al Khaimah Department of Economic Development (RAK DED) announced the completion of over 1219 online transactions during March and April. This facilitation made it easier for customers to do their businesses, and augmented efforts paid to promote and ensure business continuity in Ras Al Khaimah.
The online transactions covered a wide range of services RAK DED offers to the business sector. These included issuing new licenses, renewal, modification, cancellation, issuing permits, trade name reservation, registration in the AL-Ghad license program, and issuing virtual trader and business truck licenses.
Dr. Abdulrahman Alshayeb Alnaqbi, RAK DED Director General, stated that the department’s directions are in line with the UAE government and health authorities’ guidelines, aiming at preventing the outbreak of the new Coronavirus “COVID-19” and harnessing all government services to meet the community needs.
RAK DED has closed its Customer Happiness Center, all transactions have turned electronic, and most employees are working remotely. Simultaneously, RAK DED has qualified its human resources to cope with this challenge efficiently and smoothly. Employees have been trained earlier on how to complete all transactions through various channels, including the website, email, official phone, and WhatsApp service, and to take advantage of media and news sites to publicize approved procedures. As a result, RAK DED has completed 1219 online transactions since the end of March.
At the top of online transactions list are "license renewal transactions" numbered 369 requests, followed by 168 applications of “To Whom It May Concern” certificate, 138 transactions related to commercial permits, and other transactions such as issuing a new license, modification, renewal, cancellation, and trade name reservation.
Mohammed Al-Mahmoud - Acting Deputy Director General and Director of the Business Development Department- said that the business community interacts positively with the department’s services related to supporting licenses such as AL-Ghad, virtual trader, and business truck licenses.
The Business Development Department received 28 electronic requests. Twenty (20) transactions are for AL-Ghad licenses, covering issuance, renewal and cancellation, four (4) requests for issuing and renewing business truck licenses, and one request for the virtual trader license. Three (3) applications are currently under study and assessment.