Tuesday 23 April 2019
Faysal Al Alyoon, Acting Director of Commercial Control and Protection Department, said that consumer complaints during the first quarter of this year decreased by 37% compared to the same period last year. The complaints of honesty and credibility topped the list of 112 complaints, followed by contract complaints (11 complaints), then complaints of guarantees, prices, general complaints, and four trademarks complaints.
Al Alyoon said that the Department takes a number of measures to solve problems facing consumers, such as carrying out an inspection visits to the shop to know the details of the dispute between parties, obligating the establishment to write a pledge not to repeat the violation again, and freezing the license. RAK-DED is keen to find amicable solutions to satisfy the consumer without the need for the above mentioned procedures. Ninety one cases have been resolved amicably, in contrast, 13 other cases did not accept the amicable solutions to resolve the problem.